You can monitor your package's progress by checking the shipping confirmation email we send once your order starts its journey. Expect to receive your shipment notification email within 3 business days after making your order.

We aim to deliver our customers' orders as swiftly as possible and begin processing them immediately upon receipt. Consequently, once an order is placed, it cannot be canceled. However, you have the option to return the order after it has been received.

We apologize sincerely for the dissatisfaction with the product you received; it does not meet the high standards we set at KÆINTHE. Please accept our deepest apologies.

Kindly send us an email including your order number, the name or product code of the item, and any additional information. We are committed to resolving this issue promptly. Your satisfaction is our utmost priority.

Creating an account is not required to make a purchase. However, registering an account on our website allows :

• a faster checkout

• to access and view your past orders and save your payment and shipping information

• to keep you informed about our latest news and upcoming product launches.

We strive to replenish our inventory frequently. However, if the item you're seeking is unavailable, please reach out to us specifying the product, and we'll assist you. We'll ensure you're among the first to be informed once the item is restocked.

Please be aware that if a product is no longer visible on our product pages, it means it will not be restocked.

Yes.

While colors may vary across different screens, we make every effort to accurately represent the product's true appearance.

Once you've placed your order, you will receive an automated email confirming your purchase. After your order has been processed, you will receive another email indicating that your order has been dispatched.

If you haven't received your order confirmation email, there are two possible reasons :

• First, the email might have been directed to your spam or junk folder. Please kindly check there.

• If it's not in your junk folder, it's possible that your order wasn't processed properly, and consequently, no payment should have been deducted from your account. Please contact us so we can assist in resolving this issue.